Skip to main content

Contact Center Software Market - Valuable Growth Prospects and Insights on Future Scenario (2019-2025)

OCT 30, 2019: The global Contact Center Software market size is expected to reach USD 47.76 billion by 2025, according to a new report by Radiant Insights, Inc. Increasing consumer base and high adoption rate of cloud-based services, social media, and mobile analytics among various industry sectors is projected to boost the growth.
Rapid technological advancements resulted in introduction of the Business Process Automation (BPA), thereby, reducing the workload of customer care representatives. The availability of Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) software has resulted in an increase in productivity of customer-centric organizations.
Increased adoption of cloud-based contact center services has empowered organizations in reinforcing the security of customers’ confidential information through web security and centralized database. Additionally, cloud-based contact center services provide multiple customer point of contact, which allow access to the necessary data from anywhere and at any time across the globe.
With the competition intensifying over the years, it has become crucial for organizations to maintain stable and consistent relationships with their customers and ensure customer loyalty. Various companies are extensively adopting contact center software to improve customer satisfaction levels and their experience over the inquiry call.
Further key findings from the report suggest:
• The customer collaboration segment is projected to expand at a CAGR of 25.7% from 2019 to 2025 due to the growing use of the solution for engaging customers through social media platforms
• The Interactive Voice Response (IVR) software segment is expected to hold the largest market share by 2025, owing to features such as reduced amount of call drops and better customer satisfaction levels
• Technical advancements in communication and collaboration application result in an increased demand for training and consulting services, as professionals and customers are required to be trained to understand and get knowledge about new applications. The segment is projected to grow at a CAGR 19.3% over the forecast period
• The hosted deployment segment is expected to witness increased demand over the forecast period on account of benefits such as ease of deployment, accessibility from anywhere anytime, and simplicity in integration with other systems. The segment is anticipated to reach USD 22.64 billion by 2025
• Numerous large enterprises have adopted contact center solutions to efficiently manage the vast database of customers; thereby driving the demand for contact center solutions in large enterprises over the forecast period
• Demand for contact center software and services in the retail segment is driven by the rising need among organizations to ensure satisfaction of customers and overcome challenges involved in customer retention processes
• Asia Pacific is projected to witness considerable growth and reach USD 10,489.0 million by 2025, owing to the rapid digitization and industrialization initiatives undertaken by the government in this region.
• Major players operating in the contact center software market include Avaya, Inc.; SAP SE; Enghouse Interactive; Five9, Inc.; Mitel Corporation; Alcatel Lucent Enterprise; Cisco Systems; and Unify, Inc.
Table of Contents
Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
Chapter 2 Executive Summary
2.1 Contact Center Market – Industry Snapshot & Key Buying Criteria, 2014 – 2025
2.2 Global Contact Center Software Market, 2014 – 2025 (USD Million)
2.2.1 Global contact center software market, by region, 2014 – 2025
2.2.2 Global contact center software market, by solution, 2014 – 2025
2.2.3 Global contact center software market, by service, 2014 – 2025
2.2.4 Global contact center software market, by deployment, 2014 – 2025
2.2.5 Global contact center software market, by enterprise size, 2014 – 2025
2.2.6 Global contact center software market, by end use, 2014 – 2025
Chapter 3 Contact Center Industry Outlook
3.1 Market Segmentation
3.2 Market Size & Growth Prospects
3.3 Contact Center Software Market – Value Chain Analysis
3.3.1 Vendor landscape
3.4 Contact Center Software Market – Market Dynamics
3.4.1 Market driver analysis
3.4.1.1 Increasing demand for the automation of contact center solutions
3.4.1.2 Growing emphasis on enhancing customer experience through omnichannel solutions
3.4.1.3 Surging adoption of cloud-based contact centers
3.4.2 Market challenges analysis
3.4.2.1 Inability to achieve higher Average Speed of Answer (ASA) and low First Call Resolution (FCA)
3.5 Penetration and Growth Prospect Mapping
3.6 Contact Center Software Market – Company Market Share Analysis, 2018
3.7 Contact Center Market – Porter’s Five Forces Analysis
3.8 Contact Center Market – PESTEL Analysis
3.9 Global Contact Center Market Analysis
3.9.1 Global number of contact centers, 2014 – 2025
3.9.2 Global number of contact centers, by region, 2014 – 2025
3.9.3 Global number of agent positions, 2014 – 2025 (In Million)
3.9.4 Global number of agent positions, by region, 2014 – 2025 (In Million)
3.9.5 List of prominent players across the globe
3.9.5.1 North America
3.9.5.2 Europe
3.9.5.3 Asia Pacific
3.9.5.4 Latin America
3.9.5.5 MEA
3.9.6 Global contact centers with 1000+ agents size (2018)
Continued………
To See More Reports of This Category by Radiant Insights:
https://industryforcast.wordpress.com
About Radiant Insights:Radiant Insights is a platform for companies looking to meet their market research and business intelligence requirements. It assist and facilitate organizations and individuals procure market research reports, helping them in the decision making process. The Organization has a comprehensive collection of reports, covering over 40 key industries and a host of micro markets. In addition to over extensive database of reports, experienced research coordinators also offer a host of ancillary services such as, research partnerships/ tie-ups and customized research solutions.
Media Contact:Company Name: Radiant Insights, Inc
Contact Person: Michelle Thoras
Email: sales@radiantinsights.com
Phone: (415) 349-0054
Address: 201 Spear St #1100, Suite #3036
City: San Francisco
State: California
Country: United States
For more information, Visit: http://www.radiantinsights.com
Labels:

Comments

Post a Comment

Let me know what you're interested in

Popular posts from this blog

Electric Motorcycle Market Is Thriving Worldwide From 2019 To 2028

AUG 07, 2019:  The global Electric Motorcycle market was valued at $XX million in 2018, and Radiant Research analysts predict the global market size will reach $XX million by the end of 2028, growing at a CAGR of XX% between 2018 and 2028. To Request A Sample Copy Of This Report @:     https://www.radiantinsights.com/research/2013-2028-report-on-global-electric-motorcycle-market/request-sample This report provides detailed historical analysis of global market for Electric Motorcycle from 2013-2018 and provides extensive market forecasts from 2019-2028 by region/country and subsectors. It covers the sales volume, price, revenue, gross margin, historical growth and future perspectives in the Electric Motorcycle market. To Browse Full Research Report @:  https://www.radiantinsights.com/research/2013-2028-report-on-global-electric-motorcycle-market Leading players of Electric Motorcycle including: Yadea AIMA Lvyuan Sunra TAILG Lima BYVIN Zongshen Ele...
Post a Comment
Read more

High-End Lighting Market Worth About USD 24.32 billion By 2024

  High-End Lighting Market is estimated to touch US$ 24.32 billion by the completion of the year 2025. Growing demand for connected lighting arrangement has been a most important feature motivating the development of the market. Round about most important technical inventions in this specific market for example sensor-enabled, dimmable, color changing and connected lightings have donated mostly to the progress of the market. The worldwide market is expected to develop at a CAGR of 6.1% for the duration of the prediction. The introduction of LEDs, in latest ages, has altered the market forces for high-end lighting that was, until that time, ruled by conservative lights for example incandescent bulbs, fluorescent lights and halogen bulbs. Governments through entirely most important nations have taken inventiveness for the acceptance of LEDs so as to save energy and decrease ecological contamination. This is additionally estimated to increase the progress of the market for high-end ...
Post a Comment
Read more

Cardiac Rehabilitation Market Worth About USD 2.52 billion By 2024

  Cardiac Rehabilitation Market size is expected to value at USD 2.52 billion by 2025. The market is subject to witness a substantial growth due to changing food patterns and increasing occurrence of cardiovascular diseases, obesity, and hyperlipidemia. With recent technological advancements in healthcare sector including tele-cardiac rehabilitation are some of the critical factors responsible for growth of the market. Tele-cardiac rehabilitation offers remote services from a distance with the help of information technology and telecommunications services. Other factors responsible for the sustained growth of the tele-cardiac rehabilitation market in recent years are numerous initiatives taken by local governments similar to the Million Hearts initiative and increase in the healthcare expenditure. Globally, the cardiac rehabilitation market is predicted to grow at CAGR of 6.3% in forecast period, providing numerous opportunity for market players to invest for research and developme...
Post a Comment
Read more